Tour & Volunteer Coordinator, Southern Museum of Civil War and Locomotive History

  • August 28, 2023 5:27 PM
    Message # 13246879

    The Opportunity:
    The Southern Museum of Civil War and Locomotive History in Kennesaw, Georgia, is currently seeking an energetic and responsible individual for the position of Tour and Volunteer Coordinator. The Southern Museum, located 22 miles north of downtown Atlanta, is part of the prestigious Smithsonian Affiliations Program and home to the steam locomotive “General.” The Museum includes Civil War and railroad exhibitions, a recreation of an early twentieth-century locomotive factory, the Jolley Education Center, and a Research Center Library and Archives. The Tour and Volunteer Coordinator is responsible for coordinating group tours, outreach programs, and volunteers. More information regarding the Southern Museum can be found by visiting

    Examples of Work:

    • Organizes and promotes tours; ensures school tours meet Georgia state curriculum standards; receives and responds to requests for tours; schedules tours and maintains calendar; sends confirmations and reminders for booked tours; welcomes groups; coordinates and conducts tours; trains staff on tour procedures and protocols; provides information and answers questions before, during, and after tours; maintains related documentation.
    • Coordinates outreach programs, off-site and virtually; develops presentations tailored for age appropriateness and customizable to meet group needs; confirms technical requirements and physical resources; conducts outreach; assists in the dissemination of outreach materials.
    • Oversees volunteer staff and interns; recruits, interviews, and makes recommendations regarding selection of candidates; conducts volunteer training; coordinates and monitors daily work activities; assists with complex/problem situations; provides technical expertise. 
    • Participates in recurring programs and special events designed to meet public interest and educational standards of area schools; assists with development and implementation of activities; conducts classes, tours, workshops, and programs; helps with logistical support before, during, and after events, including set up, tear down, and cleaning.
    • Carries out customer service functions; greets visitors, tour groups, teachers, class participants, instructors, and volunteers; provides information/assistance regarding Museum services, activities, procedures, forms, fees, or other issues; accepts monies and fees; assists in the ticket booth and gift shop; responds to questions, complaints, or service requests; initiates problem resolution; assists with opening and closing of the facility.
    • Compiles and/or monitors administrative or statistical data pertaining to department operations; tracks, summarizes, and performs routine data analysis; prepares reports.
    • Keeps inventory of supplies, forms, and equipment; ensures availability of adequate supplies to complete work activities; prepares and forwards purchase requisitions for needed materials, equipment, and supplies; receives/distributes incoming supply shipments.
    • Communicates with supervisor, city employees, educators, volunteers, the public, outside agencies, and other individuals as needed to coordinate work activities, review the status of work, exchange information, resolve problems, and give/receive advice/direction.
    • Prepares, types, proofreads, and/or completes various forms, reports, registration sheets, sign-in sheets, instructor agreements, invoices, field trip policies, schedules, charts, graphs, spreadsheets, and other documents
    • Operates a personal computer, general office equipment, and other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, and other system software; works with art supplies and craft materials.


    Bachelor’s degree in education, history, or related field; supplemented by paid, full-time experience conducting tours and educational programming; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

    ADA Requirements:

    Individuals applying for the posted position must be able to perform the essential functions of the position with or without reasonable accommodation.

    Physical Ability: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (20-30 pounds).

    Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, texture, and visual cues or signals. Some tasks require the ability to communicate orally.

    Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.


    Primary schedule is Tuesday through Saturday (although flexibility is required based on museum, event, and program needs). This is a full-time hourly non-exempt city government position with excellent benefits. Candidates may also be eligible for partial relocation expenses.


    Interested applicants should apply online at and attach a letter of introduction addressing how they meet the requirements of the position along with a resume. Only fully completed questionnaires with attached cover letter and resume will be considered.

    1. Are you legally eligible to work in the United States?

    (Y/ N)

    2. Do you possess, or have the ability to obtain upon relocation, a Georgia State Driver’s License? (Y/ N)

    3. Do you hold a Bachelor’s degree (from an accredited institution) in education, history, museum studies, or related field?

    (Y/ N)

    4. Do you have experience with young children, educational programming, and/or school tours? (Y/N) If so, provide a description of your experience.

    (Response should not exceed 200 words.)

    5. Do you have experience recruiting volunteers? (Y/ N) If so, please list three strategies you’ve implemented for recruitment.

    (Response should not exceed 200 words.)

    6. The work schedule for this position is Tuesday – Saturday. Is this schedule acceptable to you? (Y/N)

    7. The pay for this position starts at $37,641.54 per year. Is the compensation acceptable to you? (Y/N)

    8. List three professional references, their relationship to you (two of which must be or have been in a

    supervisory employer role) and their contact information.

    9. Only fully completed questionnaires with attached cover letter and resume will be considered. Have you answered all of the above questions and attached your cover letter and resume?

    (Y/ N)

    Hiring Range: 
     $37,641.54 - $56,462.31

    Apply here:

Georgia Association of Museums is a 501(c)(3) non-profit organization.
P.O. Box 2133, Marietta, GA 30061

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